Common questions
Getting started
How do I download the RoxHype app?
RoxHype is available on both iOS and Android. Search for 'RoxHype' in the App Store or Google Play Store and download the app for free.
How do I create an account?
Open the app and tap 'Get Started'. You can sign up using your Google account or email address. Follow the onboarding process to set up your profile and training preferences.
How do I get started?
Download the app, put in your race date and answer the setup questions. Your first week is on the dashboard straight away.
Training and workouts
How are workouts personalised for me?
During setup you tell us your fitness, 5K time, kit and goals. Your workouts are built from those answers.
Can I change a workout if it's too hard or too easy?
Yes. Tap 'Regenerate' on any workout to make it easier, harder or change its focus.
How often should I train?
Most people train 3 to 5 times a week. The app suggests a number during setup.
What equipment do I need?
Whatever you have. Tell us your kit during setup, from a full gym to bodyweight only, and every workout uses just that.
Fixing problems
The app won't load or keeps crashing
Close the app fully and reopen it, check for an update in your app store, then restart your phone. Still stuck? Email us.
I can't log in to my account
Check you are using the same sign-in you started with (Google or email). For email, tap 'Forgot password' to reset it.
My workouts aren't syncing
Check your connection and that the app may use mobile data. Pull down to refresh. Still not syncing? Log out and back in.
The timer isn't working properly
Allow the app to run in the background and send notifications, and turn off battery saver while you train.
Account and subscription
How do I cancel my subscription?
iOS: Go to Settings > Your Name > Subscriptions > RoxHype and tap Cancel. Android: Open Google Play Store > Menu > Subscriptions > RoxHype > Cancel subscription.
Can I change my subscription plan?
Yes, any time, in your app store subscription settings. Changes start at your next renewal.
How do I update my profile information?
Go to Profile > Edit profile in the app. You can change your fitness, kit and goals any time.
I was charged but don't have premium access
Tap 'Restore purchases' in the app settings, signed in with the same account you used before. Still missing? Email us your receipt.
HYROX questions
I've never done HYROX before. Can I still use the app?
Yes. Pick 'First timer' during setup and your plan starts gently, with extra guidance.
How does the app prepare me for specific HYROX stations?
Station workouts and technique videos for all eight stations. Your plan puts extra work on your weakest ones.
When should I start training for my race?
12 to 16 weeks out for a first race, 8 to 12 if you have raced before. Enter your race date and the plan builds to it.
Quick fixes
App running slowly
- Update to the latest app version
- Clear app cache in your device settings
- Keep at least 500 MB of storage free
- Close other apps running in the background
Not syncing
- Check internet connection
- Pull down to refresh
- Log out and log back in
- Reinstall the app if issues persist
Workout problems
- Check the app has the permissions it asks for
- Check that date/time is set correctly on device
- Try regenerating the workout
- Email us if workouts won't generate
Still need help?
Email us
We reply within 24 hours. For a bug, add your app version and phone model.
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